Help & FAQs

Are you having problems using UK Radio Portal?  Below are information links to Frequently Asked Questions.

For general Freeview help please visit: https://www.freeview.co.uk/help

• Amazon Fire TV Sticks
  • Can UKRP be accessed from abroad or on foreign Amazon Fire TV Sticks?
  • How to disable Screensaver on Amazon Fire TV Sticks
  • How to download UKRP app manually
  • How to download UKRP app using a Voice Remote
• Freeview / DTT
  • Channel 277 is not showing up on programme guide
  • How do I change ITV regions?
  • Which devices receive the UK Radio Portal service on Freeview?
• General Listener/Viewer Support
  • How can I tell if my device is compatible with UK Radio Portal?
  • TV screen remains black
  • What is HbbTV?
• Internet Connection Issues
  • How do I know if my TV can connect to the Internet?
• TV Manufacturers
  • LG TV screensaver keeps turning on
  • Sony BRAVIA HbbTV function not working